Shipping & Return Policy
Refund Policy
We have 5 days return policy, which means you have 5 days after receiving your item to initiate your return request. Please note we only take returns in case of delivery of damaged or wrong products, which is an unlikely event.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at rakesh@giftsandpens.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at rakesh@giftsandpens.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Returns and exchanges will only be possible if the query for the same has been raised within 5 days of delivery.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please note it will be mandatory to share the bank details for the Cash On Delivery Orders to be refunded. Please remember it can take some time for your bank or credit card company to process and post the refund too. Under exceptional cases we may provide a credit coupon code for the same amount of refund which can be availed on your next order.